Effective Date: September 8, 2026This Refund Policy Explains When You're Eligible For A Refund On Purchases Made Through Osvioo.com ("Osvioo"), Operated By EBYGD Technology (India) ("we," "us"). It Should Be Read Together With Our Terms & Conditions; Where The Two Disagree On Payment Matters, This Policy Governs.1. Try Before You're ChargedEvery Plan On Our Plans Page Includes A Free Trial Period Before Your Card Is Charged. Please Use It To Confirm Osvioo's Automations, Media Kit, And Invoicing Tools Fit Your Workflow Before Your Subscription Converts To A Paid Billing Cycle — This Is The Main Reason Our Refund Windows Afterward Are Narrow.2. Subscription ChargesFirst Payment. If Your First Paid Charge Was Unauthorized, Made In Error, Or Billed Despite You Cancelling During The Trial, Email Us Within 7 Days Of The Charge. We'll Investigate And Refund It Once Verified.Renewal Payments. Subscriptions Renew Automatically Each Billing Cycle. If A Renewal Charge Wasn't Intended, You Haven't Used Osvioo Since It Posted, And You Contact Us Within 3 Days Of That Charge, We'll Refund It And Cancel Your Subscription.Everything Else. Outside These Two Windows, Subscription Fees Already Billed Are Non-refundable — Including If You Cancel Partway Through A Cycle, Downgrade, Or Stop Using The Platform. Cancelling Turns Off Future Billing; Per Our Terms & Conditions, Your Access Continues Until The End Of The Current Billing Cycle Rather Than Stopping Immediately, And No Partial-period Refund Is Issued For That Remaining Access.3. Credits & Add-OnsMonthly Plan Credits (including Bonus Credits), Extra Credit Packs, And Additional Social-channel Slots Are Non-refundable Once Purchased, Whether Or Not You Use Them. Unused Credits Have No Cash Value And Don't Roll Over To The Next Billing Cycle Unless Stated Otherwise On The Plans Page.4. Enterprise & Custom PlansPlans Arranged Through "Book A Demo" Or A Signed Order Form Follow The Payment And Refund Terms In That Agreement. Where None Are Specified, This Policy Applies.5. When We Won't RefundWe Don't Issue Refunds Where: Your Account Was Suspended Or Terminated For Violating Our Terms & Conditions — Spam, Phishing, Abusive Content, Or Circumventing Meta's API Limits — Consistent With Section 4 Of That Agreement. The Dissatisfaction Stems From Something Outside Our Control, Such As Meta/Instagram API Changes, Rate Limits, Or Restrictions Meta Places On Your Own Connected Account. The Request Falls Outside The Windows In Section 2. 6. Affiliate Commission AdjustmentsIf A Subscription That Generated An Affiliate Commission Is Later Refunded Or Charged Back, That Commission Is Reversed And Deducted From The Referring Affiliate's Current Or Upcoming Payout. Details Are In Our Creators Policy.7. How To Request A RefundEmail Support@osvioo.com With Your Account Email, The Transaction ID Or Invoice Number From Your Dashboard Billing Section, And The Reason For Your Request. We Aim To Respond Within 2 Business Days. Approved Refunds Go Back To Your Original Payment Method Within 5–10 Business Days, Depending On Your Bank Or Card Provider.8. ChargebacksContact Us Before Filing A Chargeback With Your Bank — Most Billing Issues Resolve Faster That Way. Unauthorized Or Bad-faith Chargebacks May Lead To Account Suspension While We Review The Dispute.9. Your Local RightsNothing Here Limits Any Non-waivable Consumer Right You Hold Under The Law Of Your Country Or State. Where Local Law Requires A Different Outcome, Local Law Applies.10. Changes To This PolicyWe May Update This Policy As Our Plans And Billing Tools Change. Material Updates Will Be Posted Here With A New Effective Date.11. ContactEBYGD Technology (India) Billing & Creator Queries: Support@osvioo.com · Brand Queries: Info@osvioo.com